FAQs Headshots and Portraits


Want to know more?

Have a read of some common questions below.
If your question hasn’t been answered, you can send me an email or give me a call!

Payments, Cancellations & Session Changes:

Rescheduling: Your session can be rescheduled with no loss of deposit if rescheduled 72 hours or more before the original session date/time. Please note: we can always reschedule due to weather disruptions with no loss of deposit.

Cancellations: Cancellations one week or more prior to the original session booking are fully refunded, with the exception of any online merchant fees (generally 2.2%).
If you cancel less than one week before your session, you will forfeit your deposit, and there will be no refund of the deposit amount.

Deposits for studio bookings are $100. 
A deposit is required for all bookings to be confirmed, and this will be asked to be paid upfront when you book online.

Upon cancelling or changing your booking, please get in touch with me directly by phone or email. I will refund you in the way you have paid your deposit.

Above are the payment options I offer at Julia Nance Portraits. Your payment options will be outlined again in your invoice, which will be emailed to you after you make your booking. You may choose to pay before your session or on the day.

Booking online is the quickest and easiest way to see my full availability for session times, and ensures instant confirmation.

If you do not wish to book online, you may contact me via phone or email to make an enquiry, and I can submit your booking manually – we still require a $100 upfront deposit to confirm your booking date and time.


Yes! With all my headshot and branding packages, you may choose extra images. I often find people fall in love with their images and do want to order extras. You can add extras during the proofing process after your shoot.

Yes! I would love to hear about your ideas and desires for your shoot! My pre-shoot survey has a section just for this. Or you can always jot them to me at the time of booking, or via email at any stage.

You’ll get a detailed PDF guide after you book with a bit of extra info on all of this.

As a guide, bring along a range of outfit options that we can try. A hairbrush, ties, and pins are great to have. If you require it, touchup makeup and various lip shades if that’s what you’d like.

For branding sessions, we can discuss any props you might like too. This could range from laptops/phones/cameras to various accessories with your branding colours.


My studio is located in the leaft suburb of Ringwood East, Victoria, at 2/11 Old Lilydale Road.

Yes, absolutely. The studio is located at 2/11 Old Lilydale Road, Ringwood East.

Nearby is the East ringwood train station. We also have the 380 Ringwood-Croydon loop bus that stops nearby too.

Check out the PTV journey planner to see the best option for you.

My studio has a beautiful strip of trees that we can photograph your headshots and branding portraits in. This allows us to get soft, natural backdrops.
We can also photograph more of an urban feel, using the surrounding suburban streets.

I want to make sure you get the best out of your session, so sometimes a reschedule will be the best option. If the weather forecast is looking poor for your scheduled shoot I will get in touch with you to come to a resolution. You can choose to switch to a studio session, but we can always reschedule if that’s your preference.

In the case that the weather does spoil shoot plans, we can reschedule for another time with no loss of deposit.

Yes – we can certainly arrange to shoot corporate headshots for staff at my studio.
Please contact me directly to discuss this option prior to booking.

I’m glad you asked! There is so much to see, do and taste in the area. 
I’ve written a whole list of my top suggestions for you to consider. I highly recommend you book your session at the start or end of the day, so you can use the rest of your time enjoying yourself!
Click to read all my suggestions here.

Digital Files & Image Delivery

For digital images (headshots and branding portraits), generally, I try to process your final retouched images in 3-4 working days. During busy times, please allow up to one week after selection for digital files of headshots/portraits to be processed. If you are in a rush, let me know and I will do all that I can to get your images to you when you need.

“You on your best day”.

There aren’t any horrible filters or blurring tools used in my retouching process. I’ll remove things like blemishes and flyaways. I’ll also colour correct and adjust contrast and level.

You can read more on this page.