FAQs

Want to know more? Have a read of some common questions below.
If your question hasn’t been answered, you can send me an email or give me a call!

Sessions:

What makes your sessions different?
Why should I work with you?
What is included in my session?
Why don’t your packages include all the images?
How are your images retouched?
Do you offer extra retouched images?
How long does a session go for?
I have a particular idea for the outcome of my shoot, can we make it happen?
What do I need to bring to my session?

Studio & locations

Where is your studio?
What outdoor locations can we utilise in my session?
What happens if the weather is bad for my outdoor shoot?
I would like to explore more of the Yarra Valley Region. What should I do?

Payments & deposits

How do I book online?
Can I book in another way (not online)?
What happens after my booking?
Can I cancel my booking?
Can I change my booking?
How much is the deposit?
Will I get my deposit back if I change or cancel my booking?
How will I receive my refund?
What are my payment options?
Why is there a 1% charge on card payments and Paypal?

Prints, Wall Art & Keepsakes

Can I select the 8×10″ included prints in my fine art or lifestyle portrait session?
How long will it take for me to receive my artwork?
Will my prints, wall art and keepsakes stand the test of time?
Can I order at some stage after my design appointment?
Who should I bring to the design appointment?

Sessions:

 

What makes your sessions different?

Stepping into my studio we make it all about you.

I like to take the time to get to know my amazing subjects, and I like to let them know about me too. This process occurs both before and during the session and allows us to both relax and capture natural and authentic shots. After you book we begin a discussion about what you want, and what will work best for you.

Remember though, the more you are willing to chat with me the more we can prepare and get to know each other! Providing visual references, jotting down your ideas, telling me what you need is all going to help me understand what you hope to get out of your session.

For my bespoke portraits (fine art and lifestyle sessions), you will be invited to your very own design appointment to view and order your final works of art.
The final shots are retouched professionally, to a high detail level, but keeping things natural. I take great care in my retouching, to ensure there are no shortcuts (like blurred skin, tacky filters, or low clarity). Everything is nicely polished to look like you, on your very best day!

Oh! And there is my studio too. While its location isn’t inner-city, I think this is what makes it great. You’ll be relaxed, surrounded by beauty, and have no stressful parking problems either! Plus, the endless beautiful natural outdoor locations we can explore.

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Why should I work with you?

Choosing a photographer is a completely personal preference. I stand by that you should choose someone who fits in with you, your values, and your personality. But let’s discuss a little bit about working with me:

I take a lot of pride in my work, my process and my results. I’m not one for taking shortcuts or rushing through a session. My process is all about getting things right: creating beautiful lighting, directing you, and getting to know you. My sessions are about exploring various options: your outfits, different lighting and background, indoors and outdoors. I have spent a lot of time refining my art of portraiture. I specialise in what I do, and I am university trained in my field too! My process starts with a comprehensive pre-shoot guide and consultation, through to shoot day, and finished with high-end professional retouching to make your images shine even more.

While my packages don’t provide you with every single image taken, I ensure your results are high-end and professional every single time. I’ll check in to make sure you’re happy with them too!

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What is included in my session?

My bespoke portrait sessions (fine art and lifestyle sessions) are tailored to design beautiful artwork for your home, with printed products being our main outcome.

Every session includes a pre-session consultation where we discuss your ideas, desires and needs for the shoot, and the artwork outcomes that you think will work for your home. You will also receive a welcome pack PDF with some helpful information. I do not have any limitations on the number of ‘looks’ or outfit changes in my sessions – you are welcome to bring a range of options for your shoot.

Also included is a follow up design appointment session. This takes place at my Lilydale studio, and gives us the opportunity to review your images and create stunning artwork for your home.

Your bespoke portrait session includes two beautifully printed 8×10″ matted prints. You can select what images you would like me to print at your design appointment, and these will be delivered with the rest of your order.

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Why don’t your packages include all the images?

My images are professionally retouched to a high standard. It takes me a lot of time to complete this important step of my process.

This means all the little details are taken into account, but I keep you looking natural. The camera picks up things that the human eye doesn’t. My retouching style is to polish the images to ensure you look like you, but on your best day.

I take NO shortcuts with my retouching, and I am completely against blurring the details of the skin or using filter effects. It can take me upwards of an hour per photograph to touch up the fine details, depending on the image. I take a lot of pride in my work, and this final step in my photographic process completes my style. Check out this video for an example of my headshot retouching.

I do not give out raw or unedited images, but extra retouched images, prints and wall art can be purchased if required.

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How are your images retouched?

I take a lot of pride in the way I retouch my images. I put a lot of time into the process, ensuring everything looks clean and polished. It is a little different for the types of images I work with though:

Fine art portraits: My headshot retouching is quite detailed, and I keep everything natural. This means no blurring, no clarity reduction, and no tacky filters. The process is all about eliminating the extra details the camera picks up on that we don’t really notice in real life. This includes imperfections that may be present on the day, brightening under the eyes, and evening out skin transitions. In all my work it is important that you stay recognisable. I keep texture in the skin and make sure you don’t end up looking like a strange plastic doll. Check out this video for an example of my retouching.

Lifestyle Portraits: For my lifestyle family photos,  the process for these styles of images is to make them pop. Any noticeable imperfections are touched up, and minor cloning might occur (such as removal of background distractions). Otherwise, these images are edited to give them a signature look: polished and professional.

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Do you offer extra retouched images?

Yes! With all my bespoke fine art and lifestyle portrait sessions include is a personalised design appointment where you can choose the final images and artworks you would like. You can add on as many images to your order, and have these printed up as beautiful wall art, individual prints, or keepsakes.

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How long does a session go for?

Generally, my bespoke fine art and lifestyle sessions run for 1-1.5 hours.
While I have no strict time limits, allowing for 1.5 hours is always a great idea.

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I have a particular idea for the outcome of my shoot, can we make it happen?

I would love to hear about your ideas and desires for your shoot! I do a pre-shoot consultation via email (or phone if preferred), in order to get an idea of the type of images you are after.

For bespoke portrait sessions, we discuss in advance the style, expectations and print outcomes that you are most excited about, so we can tailor our shoot to achieve these outcomes.

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What do I need to bring to my session?

After you make your booking I will send you some information about preparing for your portrait session, including what to bring! As a guide, some different outfits and some touch-up makeup/hair gel/hairbrush are always good things to bring. If you have young kids, a couple of their favourite (small) toys and books can be great as well.

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Studio & locations:

Where is your studio?

My home studio is located in Lilydale Victoria, not far from The York on Lilydale. The exact address will be provided upon booking, so I can ensure privacy during all my shoots (no walk-ins).

The studio is in a beautiful location, and it is very peaceful and secluded – looking onto the Dandenong Ranges and surrounded by stunning nature. From those who come out to my studio, I get a lot of comments on how absolutely beautiful and peaceful the location is. I’m sure you will feel the same! See my Studio page to learn a little more and see some photos!

Getting to the studio via public transport is tricky, however, there is plenty of free parking available at the property.
If you do require to use public transport, please get in touch and we will discuss your best options!

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What outdoor locations can we utilise in my session?

My studio is surrounded by beautiful natural settings and gardens, as well as a range of textures that can be used for soft backdrops. Outside my studio is an undercover area too, with lots of rustic options that make for great backgrounds – especially when blurred with beautiful bokeh.

Otherwise, if you have a particular location in mind for a lifestyle session, please let me know – contact me with your ideal location and I will let you know if there is any travel surcharge.

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What happens if the weather is bad for my outdoor shoot?

If the weather forecast is looking poor for your scheduled outdoor lifestyle shoot I will get in touch with you to come to a resolution. We can always reschedule if this will interfere with the shoot concepts.

I want to make sure you get the best out of your session, so sometimes a reschedule will be the best option. Depending on the location and style of the shoot it may be possible to still make the shoot work, or I am happy to switch to a studio session if this is your preferred outcome.

In the case that the weather does spoil shoot plans, we can reschedule for another time with no loss of deposit.

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I would like to explore more of the Yarra Valley Region. What should I do?

I’m glad you asked! There is so much to see, do and taste in the area. My studio is right on the edge of the Dandenong Ranges and Yarra Valley.
I’ve written a whole list of my top suggestions for you to consider. I highly recommend you book your session at the start or end of the day, so you can use the rest of your time enjoying yourself!
Click to read all my suggestions here.

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Booking, Payment and Deposits:

How do I book online?

You can book online via my online bookings page here.
Simply select your session type, your package, and then choose a date and time on the calendar.
Below the calendar are the options to fill in your personal details, and any extra notes.
After you submit your booking, you will be redirected to Paypal to pay a $50 deposit via card, or your PayPal account. This deposit comes off the total session amount (see below for refund terms). After your deposit is paid you are all set, and I’ll get in touch with you soon!
Ready to book? Click here!

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Can I book in another way (not online)?

Booking online is the quickest and easiest way to see my full availability for session times, and ensures instant confirmation.

If you do not wish to book online, you may contact me via phone or email to make an enquiry, and I can submit your booking manually. You will be asked to pay a $50 deposit via bank transfer or Paypal to confirm your booking, and an invoice will be sent for this.

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What happens after my booking?

After you book your session I will get in touch with you confirming the date and time of your session.
I will also send through an invoice outlining your paid deposit (via Paypal at the time of booking), and note the remaining balance.
We will also begin a discussion about what you are hoping to get out of your portraiture shoot. I’ll provide a welcome guide as a PDF with a few tips and extra information for your session too.

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Can I cancel my booking?

Bookings can be cancelled.
Cancellations with one week or more notice are fully refunded.
If you cancel with less than one week before your session, you will forfeit your deposit, and there will be no refund of the deposit amount.
However, cancellations with more than 48 hours before the session can have their deposit go towards a change of date and time of another booking.

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Can I change my booking?

Yes, as above, changes can be made to your session time, although depending on when you request a change in time there may be a loss of deposit.
Any changes within 48 hours of your scheduled session will result in a loss of your original deposit, and a new deposit will be required for your new booking.
Changes requested from 48 hours or more prior to the shoot can be made with no loss of the deposit – your original deposit will contribute to your next session.

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How much is the deposit?

Deposits for individual bookings are $50. For bookings at your workplace with multiple people, the deposit amount is 50% of the total fee.
A deposit is required for all bookings to be confirmed, and this will be asked to be paid upfront via Paypal when you book online.

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Why is there an upfront deposit?

A deposit will secure your booking and is used to cover my time and preparation if a session is cancelled at the last minute. Sessions involve a lot of preparation and work, so the deposit is security for my time in preparation for the shoot.

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Will I get my deposit back if I change or cancel my booking?

Please see the above questions about cancelling sessions and changing sessions.

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How will I receive my refund?

Upon cancelling or changing your booking, please get in touch with me directly by phone or email. I will refund you in the way you have paid your deposit (Paypal or Bank Transfer).

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What are my payment options?

 

 

Above are the payment options I offer at Julia Nance Portraits. Your payment options will be outlined again in your invoice, which will be emailed to you after you make your booking. You may choose to pay before your session or on the day.

Note that full payment must be at latest on the day of your session.

For  Paypal payments, a 1% surcharge will be added to your remaining balance.
A $50 deposit is required for all bookings to be confirmed, and this will be asked to be paid upfront via Paypal when you book online (no surcharge is added to deposits).

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Why is there a 1% charge on Paypal?

Like many small businesses, I apply a small surcharge for Paypal payments to help account for the associated fees from the merchant. I have chosen not to increase my prices globally to account for these charges, and I still accept cash and bank transfer options with no added fees. My surcharge is not a way to add profit, and I abide by Australian law, ensuring the surcharge does not exceed the merchant fees (my surcharge is, in fact, less than these merchant fees).

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Prints, Wall Art and Keepsakes:

Can I select the 8×10″ included prints in my fine art or lifestyle portrait session?

Yes, you will get to select your final 8×10″ matted prints at your design appointment. It is at this stage we can look through your images and order extra prints, wall art and keepsakes from your session too.

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How long will it take for me to receive my artwork?

We have sourced the very best suppliers in Australia for all our printed work. These suppliers pay the utmost attention to detail in their craft, and the outcomes are spectacular.

Please allow 2-3 weeks for your finished artwork to be ready for pick up from my studio, depending on your order.

Once your order is confirmed I will give you an expectation of how long I expect your order to take. I will do everything possible to get your artwork in your home as soon as possible, I promise though, it will be worth the wait!

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Will my prints, wall art and keepsakes stand the test of time?

We have sourced the very best suppliers in Australia for all our printed work. All our suppliers follow an archival process to ensure the longevity of your artwork. All artwork needs to be cared for of course, and we suggest keeping your artwork out of direct sunlight (to prevent fading over long periods of time), and to keep your works clean and dry.

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Can I order at some stage after my design appointment?

I find it is always easiest to order at your design appointment. This is because all of our samples are right in front of you, which means you can look, feel and visualise the products in your home. We can of course set up an extra design appointment, but additional appointments are charged at $100 per session.

If you do decide you would like extra prints or keepsakes after your design appointment, your files will be kept on file for at least 1 year, and I welcome you to get in touch if you would like to arrange additional prints and wall art. Pricing is subject to change over time, so get in touch to check for the most updated price list.

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Who should I bring to the design appointment?

Design appointments are a really special time to get together and relive the beautiful moments of your photoshoot. I always encourage just the ‘decision makers’ of the household to attend so you can view your artwork options and design collections for your home together. Depending on the age of your children, it can be a good idea to arrange a babysitter so they aren’t a distraction. For older children, it can certainly be really nice to share the experience with them too. If you have additional family members (like grandparents) who are interested in seeing the images too, we can arrange a separate viewing session with them after your design appointment.

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Ready to book your portrait session? Book online now!

Example of retouching: